Monday, February 28, 2011

Aggression In Dogs

Aggression is the most common and most serious behavior problem in dogs. It’s also the number-one reason why pet parents seek professional help from behaviorists, trainers and veterinarians.


What Is Aggression?

The term “aggression” refers to a wide variety of behaviors that occur for a multitude of reasons in various circumstances. Virtually all wild animals are aggressive when guarding their territories, defending their offspring and protecting themselves. Species that live in groups, including people and dogs, also use aggression and the threat of aggression to keep the peace and to negotiate social interactions.

To say that a dog is “aggressive” can mean a whole host of things. Aggression encompasses a range of behaviors that usually begins with warnings and can culminate in an attack. Dogs may abort their efforts at any point during an aggressive encounter. A dog that shows aggression to people usually exhibits some part of the following sequence of increasingly intense behaviors:
  • Becoming very still and rigid
  • Guttural bark that sounds threatening
  • Lunging forward or charging at the person with no contact
  • Mouthing, as though to move or control the person, without applying significant pressure
  • “Muzzle punch” (the dog literally punches the person with her nose)
  • Growl
  • Showing teeth
  • Snarl (a combination of growling and showing teeth)
  • Snap
  • Quick nip that leaves no mark
  • Quick bite that tears the skin
  • Bite with enough pressure to cause a bruise
  • Bite that causes puncture wounds
  • Repeated bites in rapid succession
  • Bite and shake

Dogs don’t always follow this sequence, and they often do several of the behaviors above simultaneously. Many times, pet parents don’t recognize the warning signs before a bite, so they perceive their dogs as suddenly flying off the handle. However, that’s rarely the case. It can be just milliseconds between a warning and a bite, but dogs rarely bite without giving some type of warning beforehand.


Classification of Aggressive Behavior

If your dog has been aggressive in the past or you suspect she could become aggressive, take time to evaluate the situations that have upset her. Who bore the brunt of her aggression? When and where did it happen? What else was going on at the time? What had just happened or was about to happen to your dog? What seemed to stop her aggression? Learning the answers to these questions can clarify the circumstances that trigger your dog’s aggressive reaction and provide insight into the reasons for her behavior. You need an accurate diagnosis before you can hope to help your dog.

Aggressive behavior problems in dogs can be classified in different ways. A beneficial scheme for understanding why your dog is aggressive is based on the function or purpose of the aggression. If you think of aggression this way, you can determine what motivates your dog to behave aggressively and identify what she hopes to gain from her behavior.


Territorial Aggression

Dogs’ wild relatives are territorial. They live in certain area, and they defend this area from intruders. Wolves are highly territorial. If a coyote or a wolf who’s not part of a pack invades their territory, the resident wolves will attack and drive off the intruder. Some dogs display the same tendencies. They bark and charge at people or other animals encroaching on their home turf. Dogs are often valued for this level of territorial behavior. However, some dogs will attack and bite an intruder, whether the intruder is friend or foe. Territorial aggression can occur along the boundary regularly patrolled by a dog or at the boundaries of her pet parents’ property. Other dogs show territorial aggression only toward people or other animals coming into the home. Male and female dogs are equally prone to territorial aggression. Puppies are rarely territorial. Territorial behavior usually appears as puppies mature into adolescence or adulthood, at one to three years of age.
Protective Aggression

Dogs are a social species. If they were left on their own, they would live together in small groups, or packs, of family and friends. If one member of a pack is in danger, the others typically rush in to help defend that individual. This is classified as protective aggression because the dogs are protecting one of their own. Pet dogs may show the same type of aggressive behavior when they think that one of their family members or friends (human or animal) is in peril. Sometimes dogs reserve protective aggression for individuals they consider particularly vulnerable. A dog who has never shown aggression to strangers in the past might start behaving aggressively when she has a litter of puppies. Likewise, a dog might first show protective aggression when her pet parents bring a human child into the family. While this behavior sounds appealing at first glance, problems arise when the protective dog starts to treat everyone outside the family, including friends and relatives, as threats to the baby’s safety. Both male and female dogs are equally prone to protective aggression. Puppies are rarely protective. Like territorial behavior, protective aggression usually appears as puppies mature into an adolescence or adulthood, at one to three years of age.


Possessive Aggression

Dogs evolved from wild ancestors who had to compete for food, nesting sites and mates to survive. Even though our pet dogs no longer face such harsh realities, many still show the tendency to guard their possessions from others, whether they need to or not. Some dogs only care about their food. These dogs might react aggressively when a person or another animal comes near their food bowl or approaches them while they’re eating. Other dogs guard their chew bones, their toys or things they’ve stolen. Still others guard their favorite resting spots, their crates or their beds. (Often, these dogs also guard their pet parents’ beds!) Less common are dogs who guard water bowls. Usually a possessive dog is easy to identify because she’s only aggressive when she has something she covets. But some dogs will hide their cherished things around the house and guard them from unsuspecting people or animals who have no idea that they’re anywhere near a valued object. Male and female dogs are equally prone to possessive aggression, and this type of aggression is common in both puppies and adults.


Fear Aggression

When animals and people are afraid of something, they prefer to get away from that thing. This is called the flight response. But if escaping isn’t an option, most animals will switch to a fight response. They try to defend themselves from the scary thing. So a dog can be afraid of a person or another animal but still attack if she thinks this is her only recourse. A fearful dog will normally adopt fearful postures and retreat, but she may become aggressive if cornered or trapped. Some dogs will cower at the prospect of physical punishment but attack when a threatening person reaches for them. Fearful dogs sometimes run away from a person or animal who frightens them, but if the person or animal turns to leave, they come up from behind and nip. This is why it’s a good idea to avoid turning your back on a fearful dog. Fear aggression is characterized by rapid nips or bites because a fearful dog is motivated to bite and then run away. Sometimes the aggression doesn’t begin with clear threats. A fearful dog might not show her teeth or growl to warn the victim off. In this kind of situation, the only warning is the dog’s fearful posture and her attempts to retreat. Male and female dogs are equally prone to fear aggression, and this type of aggression is common in both puppies and adults.


Defensive Aggression

Closely related to fear aggression is defensive aggression. The primary difference is the strategy adopted by the dog. Defensively aggressive dogs are still motivated by fear, but instead of trying to retreat, they decide that the best defense is a good offense. Dogs who are defensively aggressive exhibit a mixture of fearful and offensive postures. They may initially charge at a person or another dog who frightens them, barking and growling. Regardless of whether the victim freezes or advances, the defensively aggressive dog often delivers the first strike. Only if the victim retreats is the defensively aggressive dog likely to abort an attack. Male and female dogs are equally prone to defensive aggression. It’s slightly more common in adults than in puppies simply because dogs need to have some confidence to use this defensive strategy, and puppies are usually less confident than adults.


Social Aggression

Animals who live in social groups, like people and dogs, typically live by certain rules in order to minimize conflict between group members. Canid species, including the dog, adopt a type of hierarchical order that influences which group members get first crack at food, the best resting spots and opportunities to mate. So rather than having to fight for access to valued things each and every time, those lower down on the totem pole know to wait until the higher-ups have had their share before taking their turn. These ordered relationships are frequently reinforced by displays of ritualized aggression. Individuals of high status use aggressive threats to remind the others of their place in the pack. The relationships between people and dogs who live together are certainly more complex than this simplified description, but it’s still important to know that a dog who perceives herself as high in status may show aggression toward family members. (This kind of behavior is sometimes called dominance or status-seeking aggression.) This is why a dog might be perfectly trustworthy with one pet parent but react aggressively toward the other or toward young children in the family. Such dogs are often described as “Jekyll and Hyde” because, most of the time, they’re happy-go-lucky, friendly dogs. But if they feel that someone in the pack has overstepped his or her bounds, these dogs can quickly resort to aggression. An aggressive response is usually provoked by things that a dog perceives as threatening or unpleasant, such as:
  • Taking food away
  • Taking a chew bone, toy or stolen object away
  • Disturbing the dog while she’s sleeping
  • Physically moving the dog while she’s resting
  • Hugging or kissing the dog
  • Bending or reaching over the dog
  • Manipulating the dog into a submissive posture (a down or a belly-up position)
  • Lifting or trying to pick up the dog
  • Holding the dog back from something she wants
  • Grooming, bathing, towelling or wiping the dog’s face
  • Touching the dog’s ears or feet
  • Trimming the dog’s nails
  • Jerking or pulling on the dog’s leash, handling her collar or putting on a harness
  • Verbally scolding the dog
  • Threatening the dog with a pointed finger or rolled-up newspaper
  • Hitting or trying to hit the dog
  • Going through a door at same time as the dog or bumping into the dog

Social aggression is somewhat more common in males than in females and more common in purebreds than in mixed breeds. Puppies are rarely socially aggressive with people, but they can be with other dogs, particularly littermates. Social aggression usually develops in dogs between one to three years of age.

It’s important to realize that the complexities involved in social aggression are poorly understood and hotly debated by behavior experts. Some believe that all social aggression is rooted in fear and anxiety, while others believe that it’s motivated by anger and the desire for control. When consulting a professional, make sure you’re comfortable with her treatment recommendations. If the professional’s suggestions consist of techniques for instilling fear and respect in your dog, such as alpha rolls, scruff shakes and hanging, there’s a very good chance that your dog will get worse rather than better—and you might get bitten in the process. Punishment may be appropriate, but only when it’s well planned and limited in application. The judicious use of punishment should always be embedded in a program that’s based on positive reinforcement and trust.


Frustration-Elicited Aggression

Dogs can be like human children in that when they get frustrated, they sometimes lash out with aggression. A dog who’s excited or aroused by something but is held back from approaching it can become aggressive, particularly toward the person or thing holding her back. For instance, a frustrated dog might turn around and bite at her leash or bite at the hand holding her leash or collar. Over time, the dog can learn to associate restraint with feelings of frustration so that even when there’s nothing to be excited about, she tends to react aggressively when restrained. This explains why some normally friendly dogs become aggressive when put behind a gate, in a cage or crate, in a car, or on a leash. Likewise, a dog who loves people can still show surprising levels of aggression when her pet parent lifts her up so that guests can enter or leave the home. Male and female dogs are equally prone to frustration-elicited aggression, and this type of aggression occurs in both puppies and adults.


Redirected Aggression

Redirected aggression is a lot like frustration-elicited aggression with the exception that the dog need not be frustrated. Redirected aggression occurs when a dog is aroused by or displays aggression toward a person or animal, and someone else interferes. The dog redirects her aggression from the source that triggered it to the person or animal who has interfered. This is why people are often bitten when they try to break up dog fights. When a person grabs or pushes a fighting dog, the dog might suddenly turn and bite. Another example is when two dogs are barking at someone from behind a fence. Sometimes one will turn and attack the other. Male and female dogs are equally prone to redirected aggression, and this type of aggression occurs in both puppies and adults.


Pain-Elicited Aggression

An otherwise gentle, friendly dog can behave aggressively when in pain. That’s why it’s so crucial to take precautions when handling an injured dog, even if she’s your own. A dog with a painful orthopedic condition or an infection might bite with little warning, even if the reason you’re touching her is to treat her. The improper use of certain pieces of training equipment, such as the pinch (or prong) collar or the shock collar, can inflict pain on a dog and prompt a pain-elicited bite to her pet parent. Male and female dogs are equally prone to pain-elicited aggression, and this type of aggression can occur in both puppies and adults.


Sex-Related Aggression

Even though pet dogs rarely have the opportunity to reproduce, intact male dogs will still vie for the attention of females in heat, and females will still compete for access to a male. Intact male dogs sometimes challenge and fight with other male dogs, even when no females are present. Fighting can also erupt between males living together in the same household. In the wild, this is adaptive because the strongest males are more likely to attract females for breeding. Likewise, females living together in the same household might compete to establish which female gets access to a male for breeding. This type of aggression is rare. It’s observed most often in reproductively intact males and less often in intact females. Dogs who were neutered or spayed as adults may still show this type of aggression. If sex-related aggression happens, the dogs involved are usually at least one to three years of age.


Predatory Aggression


Dogs are closely related to wolves and coyotes, both of whom are large predators, and pet dogs still show some classic canine predatory behaviors, including chasing and grabbing fast-moving things. Many dogs love to chase running people, people on bicycles and inline skates, and cars. They might also chase pets, wildlife and livestock. Some dogs bite and even kill if they manage to catch the thing they’re chasing. Predatory aggression is very different from other classifications of aggression because there’s rarely any warning before an attack. A predatory dog doesn’t growl or show her teeth first to warn her victim, so predatory aggression can seem to come out of the blue. Predatory behavior can be especially disturbing if it’s directed toward a human baby. Sometimes the sound of a baby crying or the movement of lifting a baby out of a crib can trigger a lightening-fast reaction from a predatory dog. Fortunately, predatory aggression directed toward people or other dogs is extremely rare in pet dogs.


Family Members, Strangers or Other Animals

Determining whom your dog is aggressive toward is essential to understanding her behavior. It’s common for dogs to behave aggressively toward unfamiliar people. Some studies report that as many as 60 to 70% of all pet dogs bark threateningly at strangers and act unfriendly when around them. Aggression toward unfamiliar dogs is also widespread. It’s less common for dogs to direct aggression toward family members or other pets in the home. Most problematic are dogs who are aggressive toward children, especially children in the family. Not only is aggression toward children exceedingly difficult to treat because of safety concerns, the likelihood that a dog with this problem will ever become trustworthy is slim.

Some dogs are aggressive only to a certain category of people. A dog might be aggressive only with the veterinarian or groomer, or with the postal carrier, or with people in wheelchairs or individuals using canes and walkers. In some cases, it’s easy to limit a dog’s access to the people that upset her. For instance, if your short-haired dog dislikes the groomer, you can just groom her yourself at home. But in other cases, the targeted people are impossible to avoid. For example, if you have a dog who dislikes children and you live in a densely populated urban apartment building next to a preschool, it will be difficult to avoid exposing your dog to children.

Aggression toward people, aggression toward dogs and aggression toward other animals are relatively independent patterns of behavior. If your dog is aggressive toward other dogs, for example, that doesn’t mean she’s any more or less likely to be aggressive toward people.


Risk Factors

If you’re deciding whether to live with and treat your aggressive dog, there are several factors to consider because you, as the pet parent, are ultimately responsible for your dog’s behavior. These factors involve the level of risk in living with your dog and the likelihood of changing her behavior:

Size

Regardless of other factors, large dogs are more frightening and can inflict more damage than small dogs.

Age
Young dogs with an aggression problem are believed to be more malleable and easier to treat than older dogs.

Bite history
Dogs who have already bitten are a known risk and an insurance liability.

Severity
Dogs who stop their aggression at showing teeth, growling or snapping are significantly safer to live and work with than dogs who bite. Likewise, dogs who have delivered minor bruises, scratches and small punctures are less risky than dogs who have inflicted serious wounds.

Predictability
Dogs at the highest risk of being euthanized for aggression are those who give little or no warning before they bite and who are inconsistently, unpredictably aggressive. Dogs who give warning before they bite allow people and other animals time to retreat and avoid getting hurt. As counterintuitive as it might seem, it’s easier to live with a dog who always reacts aggressively when, for instance, every time you push him off the bed than a dog who does so only sporadically.

Targets
How often your dog is exposed to the targets of her aggression can affect how easy it is to manage and resolve her behavior. A dog who’s aggressive to strangers is relatively easy to control if you live in a rural environment with a securely fenced yard. A dog who’s aggressive to children can be managed if her pet parents are childless and have no friends or relatives with children. A dog who is aggressive to unfamiliar dogs poses little difficulty for pet parents who dislike dog parks and prefer to exercise their dog on isolated hiking trails. In contrast, living with a dog who has recurring ear infections and bites family members when they try to medicate her can be stressful and unpleasant.

Triggers
Are the circumstances that prompt your dog to behave aggressively easy or impossible to avoid? If your dog only guards her food while she’s eating, the solution is straightforward: Keep away from her while she’s eating. If no one can safely enter the kitchen when your dog’s there because she guards her empty food bowl in the cupboard, that’s another story. If your dog bites any stranger within reach, she’s a lot more dangerous than a dog who bites strangers only if they try to kiss her.

Ease of motivating your dog
The final consideration is how easy it is to motivate your dog during retraining. The safest and most effective way to treat an aggression problem is to implement behavior modification under the guidance of a qualified professional. Modifying a dog’s behavior involves rewarding her for good behavior—so you’ll likely be more successful if your dog enjoys praise, treats and toys. Dogs who aren’t particularly motivated by the usual rewards can be especially challenging to work with, and the likelihood of such a dog getting better is small.


Always Work with Your Veterinarian

Some aggressive dogs behave the way they do because of a medical condition or complication. In addition to acute painful conditions, dogs with orthopedic problems, thyroid abnormality, adrenal dysfunction, cognitive dysfunction, seizure disorders and sensory deficits can exhibit changes in irritability and aggression. Geriatric dogs can suffer confusion and insecurity, which may prompt aggressive behavior. Certain medications can alter mood and affect your dog’s susceptibility to aggression. Even diet has been implicated as a potential contributing factor. If your dog has an aggression problem, it’s crucial to take her to a veterinarian, before you do anything else, to rule out medical issues that could cause or worsen her behavior. If the veterinarian discovers a medical problem, you’ll need to work closely with her to give your dog the best chance at improving.


Always Work with a Professional Behavior Expert

Aggression can be a dangerous behavior problem. It’s complex to diagnose and can be tricky to treat. Many behavior modification techniques have detrimental effects if misapplied. Even highly experienced professionals get bitten from time to time, so living with and treating an aggressive dog is inherently risky. A qualified professional can develop a treatment plan customized to your dog’s temperament and your family’s unique situation, and she can coach you through its implementation. She can monitor your dog’s progress and make modifications to the plan as required. If appropriate, she can also help you decide when your dog’s quality of life is too poor or the risks of living with your dog are too high and euthanasia is warranted. If you choose to employ a CPDT, be sure that the trainer is qualified to help you. Determine whether she has education and experience in treating canine aggression, as this expertise isn’t required for CPDT certification.


Can Aggression Be Cured?

Pet parents of aggressive dogs often ask whether they can ever be sure that their dog is “cured.” Taking into account the behavior modification techniques that affect aggression, our current understanding is that the incidence and frequency of some types of aggression can be reduced and sometimes eliminated. However, there’s no guarantee that an aggressive dog can be completely cured. In many cases, the only solution is to manage the problem by limiting a dog’s exposure to the situations, people or things that trigger her aggression. There’s always risk when dealing with an aggressive dog. Pet parents are responsible for their dogs’ behavior and must take precautions to ensure that no one’s harmed. Even if a dog has been well behaved for years, it’s not possible to predict when all the necessary circumstances might come together to create “the perfect storm” that triggers her aggression. Dogs who have a history of resorting to aggression as a way of dealing with stressful situations can fall back on that strategy. Pet parents of aggressive dogs should be prudent and always assume that their dog is NOT cured so that they never let down their guard.


Are Some Breeds More Aggressive Than Others?

It’s true that some breeds might be more likely to bite if we look at statistics gathered on biting and aggression. There are many reasons for this. One likely reason is that most dog breeds once served specific functions for humans. Some were highly prized for their guarding and protective tendencies, others for their hunting prowess, others for their fighting skills, and others for their “gameness” and tenacity. Even though pet dogs of these breeds rarely fulfill their original purposes these days, individuals still carry their ancestors’ DNA in their genes, which means that members of a particular breed might be predisposed to certain types of aggression. Despite this, it’s neither accurate nor wise to judge a dog by her breed. Far better predictors of aggressive behavior problems are a dog’s individual temperament and her history of interacting with people and other animals. You should always research breeds to be sure that the breed or breed mix you’re interested in is a good fit for you and your lifestyle. However, the best insurance policies against aggression problems are to select the best individual dog for you and to provide her with appropriate socialization as a youngster.


Frm PetFinder Admin

Adopting A Dog

A dog is a lifetime companion, not a disposable object. Here are important things to consider before you add this newest member to your family.


"Select" is defined in the dictionary by such phrases as "a preferred choice" or "carefully chosen". Selecting the family dog should be a well-researched and carefully soul-searched activity. Are you and your family willing to make a 10 - 15 year commitment to this sentient being in sickness and in health, for richer and for poorer, for as long as all shall live? Let's pose some of the questions family members should discuss before obtaining a dog.


How Old Are the Members of My Family?

If the youngsters in your household are under seven years old, they are usually not developmentally suited for puppies 5 months old and under or toy-sized (under 15 pounds) dogs of any age. Puppies have ultra sharp "milk teeth" and toenails and often teethe on and scratch children, resulting in unintentional injury to the child. The puppy becomes something to be feared rather than loved.

Toy dogs are fine-boned, touch-sensitive creatures that do not weather rough or clumsy handling well. They break relatively easily and are quicker to bite than their larger boned, mellower relatives.

Unless your children are unusually sensitive, low-key, respectful individuals, a medium-to-large sized dog over 5 months old is usually the safer choice. Regardless of size, all interactions between small children and dogs should be monitored by a responsible adult. When there is no one to watch over them, they should be separated.

At the opposite end of the spectrum, are there frail elderly or physically challenged individuals in the household? If so, strong vigorous adolescent dogs are not a wise idea. No aging hips or wrists are safe from these yahoos. People who were one-breed fans throughout their lives may one day find that their favorite breed demands more than they can physically handle. The new dog must fit the current physical capabilities of his keepers with an eye toward what the next 10-15 years will bring.


Who Will Be the Dog's Primary Caretaker?

A decade or so back, this was an easy question to answer-- Mom. She stayed home and cooked, cleaned and raised the family dog. Most families these days do not have that option. All adults have to go to work and the kids head off to school. This leaves the family dog to be sandwiched in between lessons and sports and household chores and so on. One parent should be designated Primary Caretaker to make sure the dog does not get lost in the shuffle.


Some parents bow to the pressure their children put on them to get a dog. The kids promise with tears in their eyes that they will religiously take care of this soon-to-be best friend. The truth of the matter is, during the 10 - 15 year lifespan of the average dog, your children will be growing in and out of various life stages and the family dog's importance in their lives will wax and wain like the Moon. You cannot saddle a child with total responsibility for the family dog and threaten to get rid of it if the child is not providing that care. It is not fair to child or dog.

Choosing the family dog should include input from all family members with the cooler-headed, more experienced family members' opinions carrying a bit more weight. The family dog should not be a gift from one family member to all the others. The selection experience is one the entire family can share. Doing some research and polling each family member about what is important to them in a dog will help pin down what you will be looking for. Books like Daniel Tortora's THE RIGHT DOG FOR YOU or The ASPCA Complete Guide to Dogs can be tremendously helpful and can warn you away from unsuitable choices for your family's circumstances.


How Much Can I Spend?

The price to obtain a dog runs the gamut from free-to-a-good-home to several thousand dollars. It does not always hold true that you get what you pay for. The price you pay in a pet shop is usually 2 to 3 times higher than what you pay a reputable breeder for a puppy of similar (or usually better) quality.

Too many folks spend all their available cash on a pet shop purchase and then have no money left for initial veterinary care, a training crate or obedience classes--all necessary expenses. Remember, the purchase price of a dog is a very small part of what the dog will actually cost. Save money for food (especially if it is a large or giant breed), grooming (fancy coated breeds such as Poodles, Cockers, and Shih Tzus need to be clipped every 4 to 6 weeks), chew toys (the vigorous chewers like a Bull Terrier or Mastiff can work their way through a $8.00 rawhide bone in a single sitting), outerwear (short-coated breeds like Greyhounds, Chihuahuas, and Whippets must have sweaters and coats in the winter or in lavishly air conditioned interiors), and miscellaneous supplies (bowls, beds, brushes, shampoos, flea products, odor neutralizers for accidents, baby gates, leashes, collars, heartworm preventative etc.).

And then, there is the veterinary emergency! Very few dogs live their entire lives without at least one accident. Your puppy eats a battery or pair of pantyhose, your fine-boned toy breaks a leg, your big boy has bad hips, your dog gets hit by a car or beaten/bitten by the neighborhood bully. These surprises can cost $500 or more. Unlike our children, most of our dogs are not covered by health insurance.

But "How much can I spend?" is not only a question of money. How much time and energy can you spend on a new dog? Various breeds and ages of dog make different demands on our precious spare time. In general, the Sporting, Hounds, Herding, and Terrier breeds will demand more time in training and daily exercise than will the Guardian or Companion breeds. A puppy or adolescent will need more exercise, training, and supervision than will an adult dog. And the first year with any new dog regardless of age or breed type will put more demands on the owner than any other time, for this is when you are setting up house rules and routines which will last for the lifetime of your dog.

Choose wisely, for when the bond breaks, everybody concerned suffers. Make selecting your new family dog a life-affirming act.


Frm petfinder admin

Explore the dark side

WATCH OUT: A Facebook user logging into his account in this July 16, 2009 file photo. Blindly allowing Facebook in the workplace may result in propagation of data leakage, loss of data and damage to the corporate reputation. - AP

Uncovering the risks of social networking applications in the workplace.

By ERIC CHONG

WITH the revolution of Web 2.0, social networking applications are now playing a pivotal role in influencing and shaping the way we socialise and collaborate for both work and personal purposes. In fact, the use of social networking applications can be broadly categorised into three enabling objectives: Saying, Socialising and Sharing.

Specific examples of Saying applications are like Gmail, Yahoo!, Instant Messaging, Microsoft Hotmail which enable people to communicate. Socialising refers to applications like Facebook, Twitter and Linked-In that connects everyone on social and professional basis; while applications that enable Sharing include BitTorrent, YouSendIt, and Xunlei.

At work, social networking applications are also widely used among employees and employers to get their jobs done.

For instance, a corporate professional or an employer uses Linked-In to enable them to connect with people in their network or headhunt talents, while Facebook is widely used among marketers for sales, customer relations management, branding and communication.

Applications that enable users to Say, Socialise and Share files are being used worldwide with remarkable consistency. No single geography whether it is Asia Pacific, the United States, or Europe is that different in terms of application usage at a category level.

However, organisations might face the possibility of data leakage as employees who have Internet access are putting their organisations at a risk by using certain applications that could involve the sharing of sensitive and confidential information.

Unmonitored, unchecked and risky

Saying applications, including webmail and instant messaging, can bring about more active collaboration, increased communications efficiency, and quicker time-to-market.

The dark side is that these applications are unmonitored and as such, they pose business and security risks. Business risks include internal compliance with application usage policies that may not allow the use at all, or dictate what can or cannot be said about the company.

Furthermore, saying applications are capable of transferring files, thus opening organisations up to data leakage and the delivery of malware via attachments.

Palo Alto Networks' latest Application Usage & Risk Report (AUR) showed that the most frequently detected saying applications being used in the enterprise networks are Gmail (93%), Hotmail (90%), Yahoo! Mail (88%), and Facebook Mail (79%).

In the report covering South-East Asia countries - Singapore and Thailand which surveyed 41 organisations, Hotmail is found to be the most common (83%) and most heavily used by nearly 6x from the next closest web application (224GB vs 36GB) per organisation.

When at work, users are voyeurs

With a base of more than 500 million users, it is no surprise that Facebook is the most popular social networking application. Social networking applications were found in 96% of the participating organisations, which indicates that control efforts are not working.

Statistics in the AUR showed that Facebook champions the percentage of most commonly detected socialising applications with a 96% share, followed by Twitter 93%, Linked-In 85%, MySpace 79% and other Facebook apps at 76%.

Facebook use among employees in the company are often perceived as waste of time where users are "voyeurs" while at work. Interestingly, the bulk of the traffic (69%) is actually users watching Facebook pages.

The risks that voyeurism represents include a potential loss of productivity and the possibility of malware introduction by clicking on a link within someone's "wall."

Blindly allowing Facebook in the workplace may result in propagation of data leakage, loss of data and damage to the corporate reputation.

Better way to move, broadcast data

Browser-based filesharing applications have steadily grown in popularity to the point where they are now used more frequently than P2P or FTP. Now seen in 96% of organisations, these new class of applications simplify file sharing but can also be broadcast-oriented (similar to P2P) in their distribution model.

By using RapidShare, MegaUpload or Mediafire, a user can now upload their content and allow it to be affiliated with many search engines.

In Palo Alto Network's AUR findings, an average of 500GB of data is being transferred per organisation during a one week period. Interestingly, Singapore consumes the second highest amount of bandwidth on a regional basis (P2P = 4.8TB and BB FS = 6.7TB) behind China.

But whether it is saying, socialising or sharing, these applications are popular vectors for delivery of malware and vulnerability.

The reason is simple: Their popularity makes it easy for malware creators to deliver their payload by simply creating a compelling reason for a user to "click" on what appears to be an update, an IM, a tweet, or a post from a trusted acquaintance.

The sender may in fact be the person they say, but that fact is insignificant. By "clicking" first on a link sent by a highly trusted source and asking or thinking later, the user has, unknowingly, propagated the threat or installed the malware.

New generation of a savvy workforce

Applications that enable saying, socialising, and sharing have long been used in workplace environments, however their usage has been somewhat "quiet."

Today, the intertwined nature of work, home, family, and technology, combined with a generation of users that is always connected and assumes usage is "approved," has dramatically elevated the discussion around these applications.

The speed of adoption by tech-savvy network users adds significantly to the risks that companies must try to manage - making the challenge doubly difficult because of the resistance to change and the inflexibility that traditional control mechanisms exhibit.

Organisations need to work diligently yet quickly to determine the appropriate balance between blocking and blindly allowing these applications.

What should be taken into consideration by organisations are the issues or solution methods employed in enabling social networking in the workplace without jeopardising the security and confidentially of information in an organisation.

And this is where IT and the security team needs to exert their influence and expertise.

The latest edition of the AUR (issued in the last quarter of 2010) consists of real-world traffic from 723 organisations worldwide, and examines user and application trends in the enterprise.

The report advocates for assigning an action to these saying, socialising and sharing applications, and fostering discussions and creating viable policies around acceptable use.

(Eric Chong is regional marketing director of Palo Alto Networks, Asia Pacific. Palo Alto Networks is a network security company.)


Adopted from TechCentral